BRISCO COMMUNICATIONS

Core Phone System Features

• Phone Number Options

  Keep existing numbers and/or easily add new ones. Toll-free numbers, and vanity numbers also available.

• Unlimited Calling

  Unlimited local and long-distance calling with crystal-clear quality.

• Essential Communication Tools

  Comprehensive suite of business communication features including multi-party conferencing, intelligent call handling, site-to-site extension dialing, and seamless multi-location connectivity.

• Advanced Call Management

  Call forwarding to any number (including internal only extensions), call blocking (inbound/outbound), anonymous call rejection, directed call pickup, and listen live/barge capability.

• Auto Attendant & Routing

  Unlimited auto attendants standard with AI powered text-to-speech, customizable time frames, multiple menu tiers and professional call queues with advanced routing and call handling options.

• Group Calling Features

  Unlimited Ring groups with personalization options, shared line appearance, unlimited call queues with unlimited agents and broadcasts as well as shared mailboxes available.

• Voicemail Solutions

  Unlimited voicemail boxes included.  Voicemail to email delivery with optional voicemail transcription.  User and mailbox directory services including dial by name.

• System Customization

  Customize just about everything including but not limited to custom hold music, hold options, max wait times, customized caller ID, call routing, user level management including per user app and feature settings, directory management & much more.

Monitoring & Support

• White Glove Support

  Experience unparalleled service with our dedicated support team, providing personalized assistance for setup, maintenance, and any questions you may have. We're not just a provider; we're your communications partner and we are here to help grow your business in any way we can.

• 24/7 Expert Monitoring

  Telecom experts who monitor and manage the network around the clock, ensuring your business communications never skip a beat.

• Detailed Analytics

  Comprehensive call activity reports and graphs for business insights. Advanced reporting of all incoming/outgoing and internal calls able to be sorted by phone number, extension, user or device.

Enterprise-Grade Infrastructure

• Nationwide Geo-Redundant Network

  Our enterprise VoIP platform operates across multiple data centers in Atlanta, GA, Secaucus, NJ, Dallas, TX, and Las Vegas, NV, ensuring maximum reliability and seamless failover protection. This distributed infrastructure guarantees consistent, high-quality voice service with industry-leading uptime across all regions of the United States.

Premium & Advanced Features

• Business SMS Platform*

  Comprehensive text messaging solution that includes:

  • SMS/MMS messaging with your existing business numbers
  • Advanced features: blast messaging, drip campaigns, scheduled reminders
  • Team collaboration tools: number sharing, canned responses, away messages
  • Marketing capabilities: keyword subscriptions, auto-replies
  • Mobile apps for iOS & Android
  • Full integration with your PBX system
  • Enterprise controls and compliance features
• Call Center Solutions*

  Enterprise-grade contact center platform featuring advanced queue management, real-time analytics, comprehensive agent monitoring, customizable IVR workflows, and detailed reporting capabilities to optimize customer engagement and operational efficiency.

• Omni Response Platform*

  Unified communication hub that seamlessly integrates voice, messaging, and digital channels. Streamline customer interactions across multiple platforms while maintaining consistent service quality and response management.

• Video & Conference Solutions*

  Enterprise video conferencing platform with HD quality, screen sharing, collaborative tools, and secure meeting rooms. Support for both scheduled and ad-hoc meetings, webinars, and large-scale virtual events with comprehensive host controls and participant management.

• Fax Solutions*

  Comprehensive fax capabilities including fax-to-email, email-to-fax, web-based fax portals, and fax ATA options. Our Fax ATA solution supports most physical fax machines and provides reliable replacement for traditional POTS lines with proven stability and performance.

• Call Recording*

  On-demand and automatic call recording capabilities both for your entire organization and at a per user level as needed. Includes secure storage and easy accessibility for quality assurance and training purposes.

• Directory Assistance*

  Professional directory assistance services with live operator support for enhanced customer service capabilities.

Mobility & Integration

• Mobile & Desktop Access

  Full-featured mobile app and web-based softphone capabilities allowing remote teams to collaborate securely no matter their location with full PBX capabilities from the mobile app including music on hold, transfers, outbound dialing without revealing their cell number, business SMS* features and much more.

• Access Management

  Enterprise-grade access control system allowing granular permission settings, user role management, and comprehensive security controls for all system features and capabilities.

• System Integration*

  Seamless integration capabilities with major CRM platforms, business applications, and workflow tools. Custom webpops can be easily setup tailored to your web application's requirements.  Custom API access is also available for specialized integration requirements, enabling automated workflows and enhanced productivity.

• SIP Trunking

  Enterprise-grade SIP trunking services compatible with existing PBX systems. Whether you're looking to reduce costs on your current PBX or need reliable SIP trunking for your cloud-based solution, our flexible options ensure seamless integration and significant cost savings.

• Equipment Options

  Flexible phone purchase and leasing options available to suit your needs and to eliminate expensive up-front costs typically associated with switching phone service providers and/or getting new phone equipment.